Frequently Asked Questions

Welcome to our FAQ section, where we answer some of the most common questions about our services. Whether you're looking for information on plumbing, electrical, renovations, or tenant troubleshooting, you'll find helpful answers here. If you have any further questions, don’t hesitate to reach out!

General & Booking

Is Shark Group fully licensed and insured?

Yes, all our plumbers, electricians, and renovation specialists are fully licensed and we carry comprehensive insurance to protect your property and our team.
What areas do you serve?

We proudly serve [Insert Main City/Regions] and the surrounding areas for all plumbing, electrical, and home renovation needs.
Do you offer emergency services?

Absolutely. We provide 24/7 emergency support for urgent plumbing leaks or dangerous electrical issues. Just call our emergency hotline.

Services

Can you handle both small repairs and large renovations?

Yes! Whether it’s fixing a dripping tap or managing a full-scale kitchen and bathroom renovation, we have the specialized teams to handle projects of any size.
Do I need to hire separate contractors for a renovation?

No. One of the biggest benefits of Shark Group is that we provide in-house plumbing, electrical, and construction services, giving you a single point of contact for the entire project.
Do you provide free estimates?

We offer transparent, upfront quotes. For large renovation projects, we provide detailed on-site consultations to ensure accuracy.
Do you offer a warranty on your work?

We stand by our quality. All Shark Group services come with a [e.g., 12-month] workmanship guarantee in addition to any manufacturer warranties on parts used.

Tenant Troubleshooting

Signs you may have a leak.

There are several ways to determine if you have a less obvious leak, such as:

  • Your water pressure is weak.
  • Damp patches on walls, ceilings, or floors, especially if the area has a known plumbing fixture nearby.
  • Soggy or swampy lawn. This may include soft patches or sunken ground, extra green patches of grass not attributed to any other reason.
  • Water bill is significantly higher; often, the local water service provider will reach out to alert you.
  • Thriving mold and mildew patches. May be accompanied by a musty smell. These symptoms are common in bathrooms with insufficient ventilation.
My water pressure is low. What should I do?

Water pressure can be low for a multitude of reasons, including but not limited to:

  • Clogged or faulty tapware, pressure regulators, valves.
  • Leaky pipes.
  • Water service provider issues.
  • Too much usage is happening at the one time.

If you're experiencing low water pressure, you may need a licensed expert to diagnose the problem or begin a process of elimination until the issue can be identified.
My toilet won't flush when I push the button. What do I do?
  • Is there water in the cistern? If yes, you may be able to activate the valve at the bottom of the cistern manually with your hands. Don't worry, it's clean water. Then notify your property manager that the cistern needs servicing.
  • If there is no water in the cistern. Ensure the isolation valve (a small tap located on the wall under the cistern) is on. If you hear water beginning to fill the cistern, great. If not, contact your Property Manager to call a plumber. 
  • If these solutions don't help and your toilet is not blocked, you can dump 5-10L of water into the toilet from a bucket to simulate a flush.
My sink or shower is slow to drain or blocked. What can I do?

Most likely, there is a buildup of organic matter (hair, soap scum, grease). Try tipping jugs of boiling water down the drain to improve the issue. Then notify your property manager as the issue will soon return. If you have a plunger, this may also provide temporary relief.
My toilet is continually running, trickling, or refilling the cistern at random times throughout the day.

There is a fault with the outlet valve. Notify your Property Manager as the toilet needs a service. If the water is running like a tap, you may like to isolate the water supply when the toilet is not in use to save water. 
A foul odour is emitting from my drains. What can I do?
  • Check for organic material lodged in the drain. Remove it and flush with boiling water. A plunger may be required for more stubborn clogs.
  • Flush with baking soda and vinegar. Pour ½ cup of baking soda down the drain. Follow with 1 cup of vinegar. Allow it to sit and fizz for about 15 mins. Then flush with water. You may like to try store-bought drain cleaners and follow the directions on the label.
  • These solutions may not fix the issue or only temporarily provide relief. Better to notify your Property Manager, and a plumber will likely obtain commercial-grade sulfuric acid, only available to licensed plumbers.
I have no hot water. What can I do?
My tap is continually dripping. What can I do?

It's advised to notify your Property Manager as the issue will only get worse and is best addressed by a licensed plumber.
My tap is continually dripping. What can I do?

It's advised to notify your Property Manager as the issue will only get worse and is best addressed by a licensed plumber.